If You Have A Problem, We Want To Know
Please help us improve our services; would you like to provide us your valuable suggestion so we can make our services better? Please let any member of staff know or ask to speak with the practice manager or email us on:
ARE YOU UNHAPPY WITH ANY ASPECT OF OUR SERVICES (CLINICAL/NON CLINICAL)?
We have a robust feedback & complain procedure and promise you our utmost and prompt attention to make things right and do whatever we can to address any issues raised. These are the protocols we follow
COMPLAINING ABOUT NHS DENTAL TREATMENT
We take feedback very seriously. It is an oppertunity for us to learn about our shortcomings and make changes to improve patient care quality. If you wish to make a complaint about the care or service provided by your dentist or dental surgery, please contact our practice manager who will be glad to listen to you & assist you with your concern in the most efficient manner. You could either email us on info@denora.co.uk or write us a letter highlighting any issues. You could also ask for the practice complaints procedure and we will be happy to provide it to you promptly. We promise to work with you sympathetically and do our utmost best along with the dentist (if required) to try to resolve your complaint in a prompt & professional manner. We always endeavour to respond within a few hours of receiving your complaint and will always keep you informed and updated on the progress of our resolution process. Should you feel unhappy about our response. Please contact the local Worcestershire NHS dental helpline on 01905 760111 Failing these options you may wish to contact the Parliamentary and Health Service Ombudsman on 0345 015 4033.
COMPLAINING ABOUT PRIVATE DENTAL TREATMENT
If you wish to make a complaint about private dental services, please contact the manager who is responsible for the practice complaints procedure. You could either email us on info@denora.co.uk or write us a letter highlighting any issues. We promise to work with you sympathetically and do our utmost best along with the dentist (if required) to try to resolve your complaint in a prompt & professional manner. We always endeavour to respond within a few hours of receiving your complaint and will always keep you informed and updated on the progress of our resolution process. If you’re not happy with the way your dental practice deals with your complaint and it is not resolved to your satisfaction, please contact the Dental Complaints Service on 08456 120 540 (Monday to Friday 9am-5pm).
